FAQ

Q: I am a member. How do I get the member discount?

A: Log into our site before you register. The lower rate will show up automatically.

 

Q: I forgot my username/password and am unable to log in.

A: Email Angela Pena at resources@ispcan.org for a reminder.

 

Q: Can I register as a member and for the conference at the same time?

A: Yes! Simply select one of the “New/Renewing Member” options when you register for the event. We’ll use your information to update your current membership account or create a new one.

 

Q: I’m not a member. Where do I find my member ID?

A: Because you’re not a current member, you will not have an ID. You can skip this question in the registration.

 

Q: Where is the payment page? I don’t see it.

A: Once you select your ticket, scroll to the bottom of the page and look for the blue buttons. Click “Submit & Add Another Attendee” if you plan to register another person. Once you’ve registered yourself and anyone, click the button that says “Save & Finalize Registration.” From there, you can review your order and click “Save & Proceed to Checkout.” Now you’ll be taken to the payment page where you can enter your billing information.

 

Q: How can I pay online?

A: Once you submit your registration, you’ll be taken to review your order. If it looks correct, scroll to the bottom until you see the blue buttons. Click “Save & Proceed to Checkout.” You’ll be taken to the payment page on which you can select “credit card.” Enter all your billing and credit card information and submit your payment.

 

Q: Can I pay by wire/bank transfer?

A: Yes! When you register, select “Bill me” as your payment option. Here is our bank information:

Bank Name/Address: US Bank, PO Box 1800, St. Paul, MN 55101-0800 USA
Account Name: International Society for Prevention of Child Abuse and Neglect
Swift Code: USBKUS44IMT
ABA/Routing #: 071904779
Account Number: 1997 0006 6897

Be sure to include the attendee’s name and/or invoice number on the transfer. You are required to cover your own bank fees.

 **not applicable to Canadian Delegates

Q: When I get to the payment page, it says I owe much more than the registration I selected. What is going on?

A: If you have visited our site more than once, your browser will remember. It will add any previous registration to the current one, which will increase your total. When you get to the page to review your order, you’ll see a blue box at the top, which lists all the items in your cart. Delete/Remove any duplicates or unnecessary items until you get to the desired total.

 

Q: Can I register more than one person?

A: Yes! Once you complete the first registration, scroll to the bottom and click “Save & Add Another Attendee.” Fill out the next registration and follow those steps until everyone has been registered. From there, you can finalize the registration and proceed to check out.

 

Q: How can I reserve a hotel room?

A: Accommodations are not reserved through our site.  Accommodation Information

 

Q:  How do I get a letter to support by Visa requirements?

A:   Please email your request to events@ispcan.org